Some of the common questions we get when people ask about keys


We have the tools, resources, and skill to replace lost keys for most modern vehicles on the road!


Duplication is usually a less expensive option than encountering an all-keys-lost scenario and is often performed at our workshop in under an hour.

A transponder key is a type of key that has an integrated security measure known as a ‘transponder chip’ embedded in the head of the key, required for vehicles equipped with an immobilizer system.

When the key is inserted or turned, the vehicle sends a wireless signal to the key to check if it has been programmed to the vehicle. 

If the key isn’t programmed or if the transponder chip is damaged or missing, the immobilizer system prevents the vehicle from cranking, starting, or running– depending on the how the manufacturer of the vehicle implements it.

The answer to this question depends entirely on what kind of vehicle you have and sometimes the trim level associated with it

If your car is equipped with an immobilizer, it will require a chipped key.

Immobilizers started appearing in the US market in the late 90’s and is standard equipment on many vehicles made from the 2000’s to today, though sometimes manufacturers will omit them (or make them optional) for cost-cutting reasons.

A smart key is a key that works wirelessly with the vehicle, often eliminating the need to pull the key out of your pocket or purse entirely, usually starting the vehicle with the push of a button.

Manufacturers often have their own name for their individual versions of this system (passive entry/passive start, comfort access, keyless-go, etc…) but the primary function for all is to add convenience to your keys.

“EEPROM stands for electrically erasable programmable read-only memory and is a type of non-volatile memory used in computers, integrated in microcontrollers for smart cards and remote keyless systems, and other electronic devices to store relatively small amounts of data by allowing individual bytes to be erased and reprogrammed.” – Wikipedia

EEPROM in the automotive locksmith space usually refers to vehicles that cannot be programmed using the vehicle’s diagnostic port, instead requiring the use of specialized tools to interface directly with the circuit board(s) that contain key data.

It adds complexity to the process, but luckily it’s mostly limited to some older Toyota and some European vehicles.

Despite the added challenge, Gladney Automotive Solutions is equipped to get you back on the road!

In the vast majority of cases, no.

These kinds of statements are often made by dealers that are either trying to encourage spending at the dealership, or are unaware of the capabilities of independent repair facilities.

At Gladney, we have comprehensive tooling that keeps us able to do the vast majority of modern vehicles on the road, including the same tools that the dealer service departments are using.

In most cases, yes– though it’s our policy to only do so with the purchase of a key from us.

Not all internet keys are created equal or categorized correctly, so in the case of a customer-supplied key not working, our policy ensures that you’re getting at least one working key as we can’t warranty parts we don’t supply. 

(We may decline customer-supplied keys on a case-by-case basis if they present a risk to the vehicle or our tooling)

It depends on how it’s been broken, though some situations may make replacement a better option.

  • If the plastic housing has cracked or if the blade has snapped off, there’s a strong probability that we can salvage the electronic components and replace the outer housing of the key.

  • If there are one or more remote buttons that will not function, it may be a candidate for repair, but it depends on the specific failure involved.

  • If it’s incurred water damage, it’s probably done for.

As long as we’re provided the proper documentation and identification for both the vehicle and the owner, we’d love to help!

Click here for the requirements!


Our point-of-sale system gives us the ability to send a payable invoice by text or email either before or at the time of service.

Please note that keys will not be surrendered payment is rendered.

The heart of our locksmith division is built on a mobile platform and allows us to service most vehicles in the field, foregoing the additional liability and cost of having your vehicle towed to have a key replaced.

Currently, our primary hours of operation coincide with our workshop hours, though it may be possible to schedule after-hours service if needed. 

Contact us and we can check availability on a case-by-case basis. 

We welcome cash and major credit cards.

At Gladney Automotive Solutions, we have the tools and skills to get you back on the road in no time at all!

Our locksmith division is built on a mobile service platform, meaning we can go to wherever the vehicle is located* to save you the time, hassle, and expense that often comes with having a vehicle towed for service.

*in most situations